FAQ

by Default Admin

31 jul. 2025 21:22

1. Booking Information

1. How can I book a villa at The Bali Manor Collection?

You may book directly through our official website, trusted platforms like Tiket.com, or by contacting our reservations team for personalized assistance.

2. Which villas are available for booking?

We offer three exclusive villas: Villa Bayu, Villa Nirwana, and Villa Samaya, each with ocean views, private infinity pools, and unique design stories inspired by Bali.

3. Do I receive a confirmation after booking?

Yes, once your booking is processed, you’ll receive a confirmation email with full stay details, check-in info, and concierge contact.

4. Can I modify or cancel my reservation?

Modifications and cancellations depend on the selected rate plan. Flexible and non-refundable options are available—please refer to your booking policy or contact us.

5. Is full payment required at the time of booking?

Payment terms vary by platform. For direct bookings, a 50% deposit is typically required, with the balance due before arrival.

6. Do you offer group or multi-villa bookings?

Yes. You may reserve multiple villas for larger groups, events, or retreats. Contact us directly for tailored arrangements.

7. Can I request a specific villa?

Absolutely. If availability allows, we’ll gladly honor your villa preference—each offers its own unique charm and view.

8. Are there any special offers or packages?

We occasionally offer long-stay and early booking specials. Visit our website or sign up for our newsletter to stay informed.

9. Do you accept same-day bookings?

Yes, subject to availability and guest screening. Please contact us directly for same-day or last-minute requests.

10. What forms of payment are accepted?

We accept credit cards (Visa, Mastercard), bank transfers, and select e-wallets. Payment methods may vary by platform.

2. Check-in & Check-out

1. What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 11:00 AM.

2. Is early check-in or late check-out possible?

Yes—subject to availability. Please notify us in advance for arrangements.

3. Can I store my luggage if I arrive early or depart late?

Absolutely. We’re happy to securely store your luggage before check-in or after check-out.

4. How does the check-in process work?

You’ll be greeted in person by our villa host, who will assist with bags and provide a brief tour and orientation.

5. What should I prepare before arrival?

Kindly ensure your balance is settled, and share your arrival time and flight details so we can prepare a seamless welcome.

6. Is there a security deposit?

Yes, a refundable security deposit is collected before or upon arrival and returned within 48 hours of check-out.

7. What if I arrive late at night?

No problem at all. Our staff is available for late-night arrivals with advance notice.

8. Will someone be present during check-out?

Yes. A team member will assist with check-out, settle any remaining charges, and wish you farewell.

9. Can I extend my stay once checked in?

If the villa is available, we’ll be happy to extend your stay—just let us know as soon as possible.

10. How can I get help with check-in issues?

Our concierge is available via phone, WhatsApp, or email to assist at any time.

3. Amenities & Services

1. What amenities are included in my stay?

Each villa includes: private pool, full kitchen, A/C bedrooms, daily cleaning, Wi-Fi, luxury linens, bath amenities, and concierge service.

2. Do the villas have air conditioning?

Yes—all bedrooms are air-conditioned for your comfort.

3. Is there daily housekeeping?

Yes. Our discreet housekeeping team tidies the villa each day, with evening turndown service available upon request.

4. Is laundry service available?

Yes. Laundry and pressing services are available at an additional charge.

5. Do you offer private chef services?

Yes. Our in-villa chef experiences include breakfast, lunch, or dinner prepared to your taste—please book 24 hours in advance.

6. Are wellness services available?

Yes. We offer in-villa massages, private yoga sessions, and wellness rituals by local practitioners.

7. Is Wi-Fi available and reliable?

Yes. High-speed Wi-Fi is provided throughout the villa, suitable for remote work or streaming.

8. Are toiletries and towels included?

Yes. Villas are stocked with organic bath products, plush towels, and pool towels.

9. Do you provide baby equipment?

Yes, baby cots and high chairs are available upon request.

10. Is there security at the villas?

Yes. Each villa has secure gated access, nighttime staff presence, and local security monitoring.

4. Location & Transportation

1. Where is The Bali Manor Collection located?

All villas are located in Cemagi, a peaceful coastal village just north of Canggu on Bali’s west coast.

2. How far is the villa from the airport?

We are approximately 45 minutes by car from Ngurah Rai International Airport.

3. Can you arrange airport transfers?

Yes. We offer private airport transfers—please confirm your flight details at least 24 hours in advance.

4. Is parking available at the villa?

Yes. Each villa has private parking space for cars and scooters.

5. Can I rent a car or scooter during my stay?

Absolutely. We’re happy to arrange rentals delivered directly to your villa.

6. Are taxis or ride apps available in Cemagi?

Ride apps are limited in this area. We recommend using our trusted drivers for convenience and comfort.

7. Is the villa near shops and restaurants?

Cemagi is quiet and secluded. Trendy cafés, restaurants, and beach clubs in Canggu are just a 15-minute drive away.

8. How close is the beach?

The ocean is within walking distance—ideal for sunset strolls along Cemagi’s dramatic black sand coast.

9. What are nearby points of interest?

Tanah Lot Temple, Echo Beach, and the rice terraces of Tabanan are all within easy reach.

10. Can you provide a map or directions?

Yes, a digital welcome guide with maps, directions, and contact info is provided prior to arrival.

5. House Rules

1. What is your smoking policy?

Smoking is not permitted inside the villas. However, designated outdoor areas are available—please use provided ashtrays.

2. Are pets allowed?

We do not allow pets, in order to preserve the tranquility, hygiene, and natural surroundings of the villas.

3. Can I host events or parties at the villa?

Small gatherings or intimate celebrations are welcome with prior approval. For larger events, please contact us for tailored event coordination.

4. Is loud music permitted?

Out of respect for the surrounding community, we ask that guests keep noise to a minimum after 10:00 PM.

5. Are outside guests allowed?

Day visitors are permitted with notice, but overnight guests must be registered in advance for security and insurance purposes.

6. Is cooking permitted in the villa kitchen?

Yes, guests are welcome to use the fully equipped kitchen. A private chef can also be arranged for curated dining.

7. Do you allow professional photography or film shoots?

Photography for personal use is welcome. For commercial shoots, please inquire about licensing and fees.

8. Is there a curfew or villa lockout time?

No curfew—guests are free to come and go at any time using their private gate and key.

9. Are drones allowed?

Due to privacy and local regulations, drone use must be approved in advance and may be restricted.

10. What happens if something is damaged during our stay?

Accidents happen—please inform us immediately. Damages may be deducted from your security deposit if necessary.

6. Children & Safety

1. Are children welcome at The Bali Manor Collection?

Yes, children are warmly welcomed. Our villas are family-friendly and can be adapted for younger guests.

2. Do you provide baby cots or high chairs?

Yes, complimentary baby cots and high chairs are available upon request.

3. Is the pool child-safe?

While the pools are not fenced, we can provide a temporary pool fence for safety—please request in advance.

4. Are there staircases or open balconies?

Some villas have open staircases or ledges. Children should be supervised at all times.

5. Do you offer babysitting services?

Yes, we can arrange vetted local babysitters with advance notice.

6. Are there children’s activities nearby?

Yes—surf lessons, pony rides, beach walks, and rice field adventures are just a short drive away.

7. Is the water safe to drink?

We provide filtered drinking water at all villas. Tap water is not suitable for drinking.

8. Do you provide mosquito repellent or nets?

Yes. All bedrooms have mosquito nets or are fully enclosed with A/C, and natural repellents are available.

9. Are medical facilities nearby?

Yes. There are international clinics and pharmacies within 15–20 minutes. In emergencies, our team is trained to assist immediately.

10. Is the villa gated and secure?

Yes. All villas have private gated entrances and are monitored by local security teams.

7. Food & Dining

1. Is breakfast included in the stay?

Breakfast is available as an add-on or included with select packages. Please inquire upon booking.

2. Do you offer private chef services?

Yes. From floating breakfasts to multi-course dinners, our private chefs can craft meals using fresh, local ingredients.

3. Can we cook in the villa?

Absolutely. Each villa has a fully equipped kitchen, and grocery delivery can be arranged.

4. Are there nearby restaurants?

Yes. Canggu’s vibrant food scene is just 10–15 minutes away. We’re happy to recommend our favorite cafés and restaurants.

5. Can you accommodate dietary restrictions?

Yes. Please share any dietary preferences in advance—our chef can create meals tailored to your needs.

6. Do you offer in-villa dining experiences?

Yes. Enjoy romantic dinners, BBQ nights, or traditional Balinese feasts prepared and served in your private villa.

7. Is alcohol available at the villa?

We offer a curated selection of wine and spirits, or you may bring your own. Wine-pairing dinners are also available.

8. Can we arrange a cooking class?

Yes—experience an authentic Balinese cooking class with our local chef, right from your villa’s kitchen.

9. Do you offer floating breakfasts or picnics?

Yes. Our signature floating breakfast and garden picnic experiences are available with prior request.

10. Is grocery delivery or shopping assistance available?

Yes. Let us know what you need, and our team will happily stock your villa or assist with daily essentials.

8. Long Stays & Remote Work

1. Do you offer special rates for long-term stays?

Yes. Stays over 7 nights or monthly rentals are eligible for preferential rates. Please inquire for a personalized quote.

2. Is the Wi-Fi suitable for remote work or streaming?

Yes—our villas are equipped with high-speed fiber-optic Wi-Fi, suitable for video calls and streaming.

3. Are there work-friendly spaces in the villa?

Yes. Each villa has quiet nooks, desks, and lounge areas perfect for focused work or creative retreat.

4. Can I receive packages or deliveries during my stay?

Yes. Our team can accept parcels and deliver them to your villa directly.

5. Do you provide printing or scanning services?

Basic printing and scanning services are available upon request.

6. Are the villas quiet and private?

Absolutely. Each villa is designed for peace, privacy, and immersion in nature—ideal for digital nomads or writers.

7. Can I extend my long stay once I’ve arrived?

Subject to availability, we’re happy to extend your stay. Let us know as early as possible.

8. Do you have recommendations for co-working spaces nearby?

Yes. While our villas are designed for remote work, we’re happy to suggest Canggu’s top co-working cafes if you prefer a social setting.

9. Is housekeeping flexible for long stays?

Yes. We can adjust cleaning frequency to suit your schedule—daily, weekly, or by request.

10. Do you offer laundry service for long stays?

Yes. Laundry and pressing services are available at a reduced rate for longer bookings.

9. Rates & Taxes

1. Are taxes included in the rate?

Rates typically include 10% government tax and 5% service charge, but please check your booking summary for clarity.

2. Are there additional fees at check-out?

No surprise fees. Any optional extras (e.g., private chef, spa) will be confirmed and billed transparently.

3. Is a deposit required?

Yes, we typically require a 50% deposit upon booking. The balance is due before arrival.

4. Is the security deposit refundable?

Yes, the deposit is refunded within 48 hours after check-out, pending any damages.

5. Do you offer refundable and non-refundable rates?

Yes. Choose from flexible or discounted non-refundable options to suit your travel plans.

6. Can I pay in local currency (IDR)?

Yes. Payment is accepted in Indonesian Rupiah (IDR), as well as major international currencies via card or transfer.

7. Do you charge per guest or per villa?

Rates are per villa, based on standard occupancy. Additional guest charges may apply beyond capacity.

8. Are children charged separately?

Children under a certain age may stay free—please refer to your rate plan or ask our team directly.

9. Do you offer seasonal or promotional rates?

Yes. Early bird and long-stay offers are available during select dates.

10. Are there special rates for returning guests?

Yes. Repeat guests enjoy preferential rates and exclusive offers—our way of saying welcome back.

10. Contact & Support

1. How can I contact The Bali Manor Collection team?

You can reach us via email, WhatsApp, or through your booking platform. All contact details are shared upon booking.

2. Is there a local contact during my stay?

Yes. Your dedicated villa host and concierge are available throughout your stay for any needs.

3. What should I do in case of emergency?

Our team is trained for first response and can connect you to local clinics, emergency services, or embassies if needed.

4. Can I speak to someone in my native language?

Our team speaks English and Bahasa Indonesia. Translation assistance may be arranged for other languages.

5. Do you respond to messages after hours?

Yes. While non-urgent matters are handled during business hours, we’re reachable for urgent support 24/7.

6. Can I get help with restaurant or activity bookings?

Absolutely. Our concierge can assist with reservations, tours, wellness sessions, and cultural experiences.

7. Is there a welcome guide or guestbook?

Yes. You’ll receive a digital welcome guide with villa details, local recommendations, and contact info.

8. Can I reach out before I book for questions?

Of course. We’re happy to help with pre-booking questions to ensure your stay is perfect.

9. Do you have social media channels?

Yes—follow us on Instagram @thebalimanor for travel inspiration, design stories, and special offers.

10. What’s the best way to leave a review?

You can leave a review via your booking platform or email us directly. Your words mean the world to us.

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